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How To Order
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There are four main ways to place an order with Wine-bag. Please see the options below which are available to you, but note that before any products can be dispatched we must receive full payment. |
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Ordering Hotline |
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Once you have selected your range of goods, you can add these items to the shopping cart and they will appear on right hand side of every page. Our cart allows you to add or subtract items and it will also total your purchase(s) according to the item(s) you have chosen as you browse through our site.
All payments that are taken via a debit or credit card are stored in an encrypted format and cannot be seen or read by any Wine-bag employees. |
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Email |
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For any general enquiry or questions you may have regarding our products, or an order you may wish to make, please mail us at: sales@wine-bag.co.uk. Wine-bag endeavors to respond to all mails received within 24 hours and we will try to help make your purchase a smooth process. We also have a facility on our Contact Us page where you can send us a message without having to send a mail please click here |
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Telephone |
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We are able to take orders over the phone but please ensure you have your payment details i.e. Credit or Debit Card to hand as me must receive full payment before we can dispatch your goods.
Please call us on: 08450 949 598 |
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Postal Orders |
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Please send any postal orders to: |
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Hendon Business Park |
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2 Sherrock Gardens |
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Hendon |
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London |
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NW4 4JJ |
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General Questions Asked |
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Has my order been shipped? |
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To check your order has been shipped please send us a mail to: customerservices@wine-bag.co.uk or call us on 0845 094 9598. Please provide your full name, order number, and total purchase amount and we will track your order and let you know when you can expect delivery |
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How do I track my Order? |
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To track your order, please send a mail to: customerservices@wine-bag.co.uk or call us on 08450 949 598. Please provide your full name, order number and total purchase amount and we will track your order and let you know when you can expect delivery |
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What do I do if my order does not arrive? |
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For all standard products and orders, Wine-bag aims to deliver within 3 to 5 working days from receiving your order within the UK. If your order does not arrive, please send a mail to: customerservices@wine-bag.co.uk or call us on 08450 949598 and provide your full name, order number and total purchase amount |
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What do I do if an item(s) is missing from my order? |
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Sometimes Wine-bag will ship orders in different parts. If an item is missing from your order and after 5 days you do not receive your whole purchase, please send a mail to: customerservices@wine-bag.co.uk or call 08450 949 598 and provide your full name, order number and reference number of the good(s) not received. |
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