Welcome to Wine Bag - Call us on Tel: 0208 166 5198

sales@wine-bag.co.uk

How To Order

There are four main ways to place an order with Wine-bag. Please see the options below which are available to you, but note that before any products can be dispatched we must receive full payment.

Ordering Online

Once you have selected your range of goods, you can add these items to the shopping cart and they will appear on right hand side of every page. Our cart allows you to add or subtract items and it will also total your purchase(s) according to the item(s) you have chosen as you browse through our site.

Any discounts you are entitled to (5% above £350 and 10% above £750) will automatically be deducted at the shopping cart stage.

All payments that are taken via a debit or credit card are stored in an encrypted format and cannot be seen or read by any Wine-bag employees.

By E-Mail

For any general enquiry or questions you may have regarding our products, or an order you may wish to make, please mail us at: sales@wine-bag.co.uk. Wine-bag endeavors to respond to all mails received within 24 hours and we will try to help make your purchase a smooth process. We also have a facility on our Contact Us page where you can send us a message without having to send a mail please click here.

Phone

We are able to take orders over the phone but please ensure you have your payment details i.e. Credit or Debit Card to hand as me must receive full payment before we can dispatch your goods.

 

Please call us on: 07900 670 470

Postal Orders

Please send any postal orders to:

Lower Office
131 High St
Teddington
Middlesex

TW11 8HH

General Questions Asked

Has my Order been shipped

To check your order has been shipped please send us a mail to: sales@wine-bag.co.uk or call us on 07900 670 470. Please provide your full name, order number, and total purchase amount and we will track your order and let you know when you can expect delivery.

How do I track my Order

To track your order, please send a mail to: sales@wine-bag.co.uk or call us on 07900 670 470. Please provide your full name, order number and total purchase amount and we will track your order and let you know when you can expect delivery.

What do I do if my Order does not arrive

For all standard products and orders, Wine-bag aims to deliver within 3 to 5 working days from receiving your order within the UK. If your order does not arrive, please send a mail to: sales@wine-bag.co.uk or call us on 07900 670 470 and provide your full name, order number and total purchase amount.

What do I do if an item(s) is missing from my order

Sometimes Wine-bag will ship orders in different parts. If an item is missing from your order and after 5 days you do not receive your whole purchase, please send a mail to: sales@wine-bag.co.uk or call 07900 670 470 and provide your full name, order number and reference number of the good(s) not received.

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